Refund policy
Return and Exchange Policy for Rings and Roses
Thank you for shopping at Rings and Roses! We strive to provide you with the best shopping experience possible. Please read our return and exchange policy carefully.
Returns: We do not offer returns for products unless they are damaged due to our error or mishandling during shipping. If you receive a damaged product, please contact us immediately at wecare@ringsandroses.shop to initiate a return process. We may request photographic evidence of the damage to process your return.
Exchanges: We only offer exchanges for products that are defective or damaged due to our error or mishandling during shipping.
To initiate an exchange, please contact us at wecare@ringsandroses.shop on the same day you receive your order. Please provide us with a clear video of the unboxing process showing the condition of the product. This video will help us assess the situation and expedite the exchange process.
Conditions for Return and Exchange:
- Products must be unused and in the same condition that you received them.
- Products must be returned in their original packaging.
- Returns and exchanges will be processed within 1 day of receiving the returned product.
Non-Returnable Items: The following items are not eligible for return or exchange:
- Products damaged due to misuse, mishandling, or improper care.
- Products without a valid proof of purchase.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable.
Refund Mode and Duration: Approved refunds are issued to the original payment method used at checkout. Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 1 day of receiving the returned product, and the amount typically reflects in your account within 5-7 business days, depending on your bank or payment provider.
Contact Us: If you have any questions about our return and exchange policy, please contact us at wecare@ringsandroses.shop. You can also text us on our Instagram handle: asma Ringsandroses.